Terms and Conditions
We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of goods to our customers.
We know it might seem like a lot of information, but it's really important, so please make sure that you read and understand these conditions before you agree to them.
Conditions of sale
All goods (hereinafter called “Goods”) sold by Larkswood Stationery Company Limited (trading as Larkswood Educational Supplies), 142 Station Road, Chingford, London, E4 6AN, (hereinafter called “the Company”) are sold subject to these Conditions.
The person or company buying Goods from the Company (hereinafter called “the Customer”) does so on the basis of these Conditions, which shall override and be in substitution for any conditions that may be attached to the Customer’s order, unless otherwise agreed in writing by a director of the Company.
Our contract with you
Our online system provides an acknowledgement of our agreement to make that supply. That acknowledgement incorporates these supply conditions (except where they are specifically amended in the acknowledgement) and
- A specification of the goods and any incidental services: if not, our standard specification will apply
- The price agreed
- The delivery details
That is the whole of our agreement for this supply and supersedes any previous agreement we may have had in relation to it. No variation to the agreement is valid unless it is in writing and is signed by authorised representatives of the Customer and the Company.
We do not accept orders from persons under the age of 18. By placing an order with us, you confirm that you are at least 18 years old.
Our website is for the promotion of our products within the UK only.
If we have to contact you we will do so by telephone, at the email address or postal address you provided to us in your order.
You can contact us by sending an email to customerservice@larkswood.co.uk
Quotations and prices
Catalogues, price lists and other advertising matter are only an indication of the type of goods offered and no prices or other particulars therein shall be binding on the seller.
All prices quoted by us at the time of the order are subject to change, if there is an increase in the cost to us of supplying the Goods to you prior to delivery.
If the Company has not received an acceptance within 30 days of the date of a quotation, the quotation shall be deemed to have lapsed.
All prices quoted are exclusive of Value Added Tax and any similar taxes. All such taxes are payable by you and will be levied in accordance with UK legislation in force at the tax point date.
All prices quoted are exclusive of carriage charges (if applicable), which will be added at the checkout point prior to payment – [see Delivery and Returns].
Payment terms and conditions
We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.
We only accept Payments in Pounds Sterling. Orders and Payment sent in other currencies will be cancelled and/or returned.
Retention of title
Risk in the Goods shall pass to the Customer on delivery and the Customer shall insure the Goods with a reputable insurance company against all risks from that time.
Property and ownership in the Goods shall not pass from the Company until the Customer shall have paid the Company in full for the Goods.
Until property in the Goods passes to the Customer, the Customer shall:-
- Hold the Goods as the fiduciary, agent of and bailee for the Company;
- Store the goods separately from those of any other person and ensure that they are readily identifiable as the property of the Company
Notwithstanding the provisions of this clause, the Customer may as principal use the Goods in the ordinary course of its business.
Your rights to make changes
If you wish to make a change to the product you have ordered before we have delivered it to you, please contact our Customer Service department.
We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order.
Our rights to make changes
We may change the product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
We may make changes to these terms from time to time, for example, to reflect changes in relevant laws and regulatory requirements, or to implement ‘good practice’ or to improve the efficiency of our order and delivery process. We will always display the current version of these terms on our website. The version of these terms displayed on our website at the time you place your order will be the terms that apply to your order.
We may withdraw any offer, special promotions or promotional code without notice at any time.
If all products that you order are out of stock. We will cancel your order and provide you with a full refund.
If only some of the products that you order are out of stock. We will notify you of those products that are out of stock, but we will continue to deliver the rest of your order. We will provide you with a full refund for those products that are out of stock.
Suspension of products
We may suspend the supply of a product:
- To deal with technical problems or make minor technical changes
- To update the product to reflect changes in relevant laws and regulatory requirements
- If we reasonably believe that you have failed to comply with these terms; or
- To make changes to the product as requested by you or notified by us to you
If we suspend the supply of products we will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.
You may contact us to cancel your order for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you cancel the order.
We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to, for example, your payment is declined by your credit card provider or your bank, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we reserve the right to charge interest on overdue payments at 5% per annum above the current bank base rate.
Your rights to cancel your order
Your rights to cancel an order will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract.
If what you have bought is faulty or misdescribed you may have a legal right to cancel your order (or to ask us to repair or replace the product)
If you are cancelling an order for a reason set out at below, the order will be cancelled immediately and we will refund you in full for any products which have not been provided. The reasons are:
- We have told you about an upcoming change to the product which you do not agree to
- We have told you about a change to these terms which you do not agree to
- We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed
- There is a risk that supply of the products may be significantly delayed because of events outside our control
- We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days
- You have a legal right to cancel the order because of something we have done wrong
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes once these have been unsealed after you receive them and any products which become mixed inseparably with other items after their delivery.
How to cancel your order
To cancel your order, please let us know as soon as possible by email. The email address is customerservice@larkswood.co.uk
Returning products after cancelling your order
If you cancel an order you must return the products to us. Please note that our returns address is 142 Station Road, Chingford, London, E4 6AN. If you are exercising your right to change your mind, you must send off the products within 24 hours of telling us you wish to cancel the order.
We will pay the costs of return:
- If the products are faulty or misdescribed
- If you are cancelling an order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
We will refund you the price you paid for the products (including delivery costs, where appropriate), by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your excessive handling of them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer (namely our ‘standard UK delivery’ cost).
When your refund will be made
We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, within 14 days from the day on which you provide us with evidence that you have sent the product back to us.
Force majeure
Every effort will be made to fulfil the Company’s obligations, but its performance is subject to cancellation or variation as the Company may find necessary as a result of inability to secure labour, materials or supplies as a result of any Act of God, War, Strike, Lock-out, other Labour Dispute, Fire Flood, Drought, Legislation or other cause beyond the Company’s control. The Company shall be under no liability for failures, variations and delays attributable to causes beyond its control.
Our responsibility for loss or damage suffered by you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care and for defective products under the Consumer Protection Act 1987.
We are not liable for any other loss arising from unauthorised access to your account. It is your responsibility to keep your email address, account log-in details and password safe and secure. We shall be entitled to treat any orders that we receive using your account and your stored credit or debit card details as coming from you or being authorised by you, and we will process those orders in accordance with these terms. We have no liability to you for any loss or damage you suffer as a result of any person gaining unauthorised access to your account and placing an order with us.
We are not liable for business losses. If you use the products for any commercial or business purposes, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Consumer rights
Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a consumer.
Law and jurisdiction
These Conditions and all quotations, offers and acceptances shall be governed by and construed according to English Law.
Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.
